Frequently Asked Questions
Everything you need to know about your Mass Appeal experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your products ethically sourced?
Mass Appeal is committed to sustainability and fair labor. We partner exclusively with manufacturers who adhere to strict ethical standards and use high-quality, durable materials to reduce fashion waste.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.